Shipping policy

At DFGM - Don’t Forget Me (2026), we are committed to delivering your order as quickly and smoothly as possible. Every item is carefully prepared and dispatched to ensure it reaches you in excellent condition, whether you are ordering from within the Kurdistan Region, Iraq, or internationally.

Order Processing

Orders placed within Iraq and the Kurdistan Region are processed within 24 hours. For international orders, processing typically takes 2 to 3 business days. Processing time refers to the preparation and dispatch of your order and does not include the delivery period.

Delivery

Delivery times vary depending on the destination and the courier service used. Estimated delivery timelines are shown at checkout based on your location. While we work with reliable shipping partners, international shipments may occasionally experience delays due to customs clearance or local regulations, which are beyond our control.

Shipping Costs

Shipping fees are calculated automatically at checkout and are based on the delivery destination and selected shipping method. All costs are clearly displayed before payment is completed.

Customs & Import Fees

For international shipments, any customs duties, taxes, or import fees required by the destination country are the responsibility of the customer. These charges are not included in the product price or shipping fee.

Tracking & Support

Once your order has been shipped, tracking information will be provided when available. If you have any questions regarding your shipment or need assistance, our team is always ready to help at info@dfgmfilm.com.