Refund policy

Last Updated: January 2026

This Return & Refund Policy applies to all merchandise purchases made through Don’t Forget Me Film via www.dfgmfilm.com.

Returns and refunds are strictly limited and are available only in cases where the product received is defective, damaged, or incorrect. This includes, but is not limited to, manufacturing defects, printing errors, or the delivery of an item different from what was ordered. The policy applies to all merchandise products, including T-shirts, caps, cups, and other clothing or branded items.

Returns or refunds will not be accepted for reasons including, but not limited to, change of mind, incorrect size selection by the customer, normal wear and tear, or items that have been worn, washed, altered, or used after delivery.

Any request for a return or refund must be submitted within forty-eight (48) hours of receiving the product. Customers must provide clear photographic evidence demonstrating the defect or error and must retain the item in its original condition and packaging. Requests submitted outside this timeframe or without sufficient evidence may be rejected.

Upon review and approval, the Company may, at its sole discretion, offer either a replacement item or a refund using the original method of payment. Processing times may vary depending on payment provider and location.

Shipping costs associated with approved returns due to defective or incorrect items will be covered by the Company. Shipping fees are non-refundable in all other cases.

The Company reserves the right to refuse any return or refund request that does not comply with this policy. This policy may be amended at any time without prior notice.

For all return or refund inquiries, customers must contact the Company through info@dfgmfilm.com.